Congratulations on your new furnace purchase! Now...
When will your company arrive?
The average arrival time is 8:30 a.m. Sometimes traffic can slow us down.
Can I leave to run errands or go to work?
Yes. Simply let representative from Custom Heat & Air know you are leaving and how we can reach you if necessary. If you need to leave before we arrive, provide your sales representative or our dispatcher with very explicit instructions about how we may enter your home. We need to know where to find the key, any gate codes, a security code for any home security systems, the room where a dog or cat will be kept and whether they will be caged, and any other key information.
Should I cover my carpets?
No. We will enter your home wearing shoe covers, and then place drop cloths from the entry door to all areas we intend to walk.
Will I need to clean after the installation?
No. After we install your furnace, we will vacuum the areas where we worked. While we will try to get everything, there might be some residual dust from the installation for a couple of days.
Will you be loud?
Not often. Our crews will use power tools, hammers, and saws at different times during your installation. Most of the sounds come from our crew communicating with each other.
Can I run my furnace or air conditioner during the installation?
No. We will disconnect the old system within the first hour of our arrival. In some, rare cases, with extensive work, the air conditioning and heating system may be off overnight.
Whom do I give the final payment?
A representative of Custom Heat & Air will have invoices and can collect the balance due. If you have financed the project, you and your sales representative should have already completed the necessary paperwork prior to the start of the job.
Will someone inspect the installation?
Yes. Your Custom Heat & Air’s sales representative will perform a follow-up inspection within ten days of the completion of the work. Any remaining questions you have about your new comfort system will be answered by the sales rep.
Do I need to get permits from the city?
We will pull the permits for you and then call to schedule an appointment time for the City Inspector. You will need to make your home available for the inspector. We will try to make this as convenient as possible.
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